Frequently Asked Questions!
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Submit an enquiry using the contact us form.
- Specify the products you wish to return or exchange from your order
- We will email you directly to discuss an exchange or return
- Send all items back to us
- A refund or an exchange will take 7 days
- Customer will have to pay shipping fees for the exchange or returns
All our items are priced based on the effort we put in to design, create and source our material. All of our products are handmade with love! It’s a lengthy process from sourcing for good quality recycled material to sewing the products ourselves! We hope that you will be able to see the value we place in our products, to support our business’s mission and goals! 🙂
Before we create our products, all material are washed and dried to provide the upmost hygiene. Our product stations are also sanitised after every use. Especially in these tough times of Covid19, we highly value our hygiene and sanitisation of our products.